VILO GELATO PRIVACY POLICY

Effective Date 9 August 2024

This Privacy Policy applies to the Vilo Gelato App and any other application or website associated with the Vilo Gelato Brands brand or product (the "App") that directs the User to this Privacy Policy. PT Vilo Kreasi Rasa ("Vilo Gelato", "We", "Us") builds the App as an application with business purposes in mind and is intended to be used as is.

This Privacy Policy is used to inform Users of Vilo Gelato's policy with the collection, use, processing, storage, possession and disclosure of Personal Information if anyone decides to use Vilo Gelato Services and Applications.

If the User chooses to use the Vilo Gelato Service and Application, then the User acknowledges that the User has read and understood this Privacy Policy and agreed to all its terms. In particular, the User agrees and gives consent to Vilo Gelato to collect, use, share, disclose, store, transfer, or process the User's Personal Information in accordance with this Privacy Policy.

The Privacy Policy is effective as of the date stated in this Privacy Policy. Vilo Gelato may change, add, delete, correct and/or update this Privacy Policy from time to time to ensure that this Privacy Policy is consistent with Vilo Gelato's future developments, and/or changes in legal or regulatory requirements, by posting the revised Privacy Policy on the Application, where in the event of material changes, Vilo Gelato will replace the date at the top of this Privacy Policy; and the User waives any rights that the User may have to receive specific notice of such changes or modifications. Therefore, Vilo Gelato advises Users to review this Privacy Policy page from time to time to see if there are any changes. Such changes are effective immediately upon posting on the Privacy Policy page and the User's continued use of the Application after such changes are posted constitutes the User's acceptance of such revised Privacy Policy.

Please read this Privacy Policy carefully to ensure that Users understand how Vilo Gelato processes data. Terms used in this Privacy Policy have the same meanings as in the App (as relevant) ("Terms and Conditions", which means including any changes and variations thereto from time to time), which may be accessed in the App unless otherwise specified in this Privacy Policy.

Collection of Personal Information

When a User uses the Vilo Gelato App or visits a Vilo Gelato store, Vilo Gelato may collect information about the User and the Services that the User uses ("Personal Information"). Personal Information may include, but is not limited to, the User's personally identifiable details such as first and last name, username, password, e-mail address, telephone number, and financial account information such as credit card number, date and city of birth, demographic information and device data (such as the User's Android ID Number). Vilo Gelato may also collect certain additional Personal Information, among others, as follows:

1. domicile information for promotional purposes or other purposes as determined by Vilo Gelato from time to time;

2. User transactions at Vilo Gelato outlets and on the Application, including products purchased by the User, how the User makes purchases, and any loyalty programs and promotions related to purchases, the User's subscription process, the User's participation process in any event carried out through the Application, processing and managing the User's loyalty points; to respond to any queries and requests related to the User's customer service; post User comments or statements on the Vilo Gelato site; send Users personalized promotions and offers; detect, prevent, and investigate security or fraud breaches; to develop, improve, and provide products or Services to provide Users with a better experience;

3. (in the event of any error in the Application) Vilo Gelato may collect data and information (through Third Party products) called "Log Data". This Log Data may include information such as the Internet Protocol ("IP") Address of the user's device, device name, operating system version, Application configuration when using the Vilo Gelato Service, the time and date the Service is used by the User, and other statistics; and/or

4. the location of the User's device, including GPS location, for the purpose of improving and/or facilitating the Vilo Gelato Services and enabling the functionality of the website or application to provide the User with information about Vilo Gelato stores near the User, enabling remote ordering and payment of Vilo Gelato products and services.

Some of the above Personal Information that we collect is sensitive. We collect this information only with your permission and/or in accordance with applicable law. Personal Information collected by Vilo Gelato will be stored and used as specified in this Privacy Policy.

Vilo Gelato may also collect User Personal Information from Third Parties (including agents, vendors, contractors, partners and other parties who provide services to Vilo Gelato or perform tasks on behalf of Vilo Gelato, or with whom Vilo Gelato does business).

This application may use Third-Party services that may collect information that is used to identify the User.

In circumstances where the User provides to Vilo Gelato Personal Information relating to another individual (such as Personal Information relating to the User's spouse, family member, friend, or other party), the User represents and warrants that the User has obtained consent from such individual to, and hereby consents on behalf of such individual to, the collection, use, disclosure and processing of their Personal Information by Vilo Gelato.

Use of Personal Information

In addition to other purposes of use of Personal Information set forth in this Privacy Policy, Vilo Gelato collects Personal Information and may use the Personal Information collected for the following purposes or other purposes determined by Vilo Gelato and permitted by applicable laws and regulations ("Purpose of Use"):

1. Maintain, develop, test, improve, personalize the App to meet the needs and preferences of users;

2. Monitor and analyze the activities, behaviors and demographic data of Users including the habits and use of various services available on the Application;

3. Identify and register Users and to administer, verify, deactivate or manage User Accounts;

4. Processing and facilitating orders and payment transactions made by the User, including as applicable, transactions made through payment cards or accounts available on the Application;

5. Notifying Users of transactions, activities, purchases, programs and services that occur in the Application or other systems connected to the Vilo Gelato Application;

6. Send Users direct or focused product, event, marketing, advertising, voucher, survey, and information communications, and information about special offers or promotions;

7. Process or manage the benefits, awards, achievements, and membership levels or equivalent to similar membership programs;

8. Provide Users with information on the security of the product and notify the product recall (if any);

9. Post User comments or statements on the Vilo Gelato website;

10. Detect, prevent or investigate security breaches or fraud;

11. Facilitate the functionality of the website or Application, including account and/or wallet linking, if the User performs or activates the linking of accounts and/or wallets between the User's Account and the Third Party platform;

12. Communicate with Users and send Users information in connection with the use of the Application;

13. Processing and responding to inquiries and suggestions received from Users;

14. Notifying the User of any updates to the Application or changes to the Services provided;

15. Offer or provide services from Vilo Gelato affiliates or Third Parties that cooperate with Vilo Gelato.

Vilo Gelato may also use the User's Personal Information more generally for the following purposes:

1. Monitor the use of the Application and manage, support and improve the efficiency of performance, development, User experience and functions of the Application;

2. Provide assistance in connection with and to resolve technical difficulties or operational issues with the Application or Services;

3. Generate statistical information and analytical data for the purposes of testing, research, analysis, product development, commercial partnerships, and cooperation;

4. Prevent, detect and investigate any prohibited, illegal, unauthorized, or fraudulent activities;

5. Facilitating business asset transactions (which may be in the form of mergers, acquisitions, or asset sales) involving Vilo Gelato and/or Vilo Gelato's affiliates; and

6. Enable Vilo Gelato to comply with all obligations under applicable laws and regulations, including but not limited to responding to regulatory requests, investigations or directives, complying with filing, reporting and licensing requirements required by applicable regulations) and conducting audits, due diligence and investigations.

Vilo Gelato may create, use, license or disclose Personal Information, which is available, with a record,

1. that all identifiable things have been removed so that the data, either alone or in combination with other available data, cannot be linked to or associated with or cannot identify an individual, and

2. Similar data has been combined so that the original data forms part of a larger dataset.

Disclosure of Personal Information

By using the In-App Services, the User hereby agrees that Vilo Gelato may share Personal Information between companies in the Vilo Gelato group, disclose, provide access to or share Personal Information with Service providers, individuals and other parties(including agents, vendors, suppliers, contractors, partners, financial parties (including payment processors and facilitators) and other parties who provide services to Vilo Gelato or the User, perform duties on behalf of Vilo Gelato, or the party with whom Vilo Gelato has commercial cooperation) ("Third Party") for the Purpose of Use, the following purposes or any other purpose set out in this Privacy Policy or permitted by applicable laws and regulations:

1. To facilitate the Vilo Gelato Services, provide the Services on behalf of Vilo Gelato (including those performed by Third Party service providers);

2. To assist Vilo Gelato in analyzing how the Vilo Gelato Services are used;

3. To process the User's transactions or activities in the Application within the framework of cooperation between Vilo Gelato and a Third Party, which may include, among other things, allowing such Third Party to introduce or offer products or services to the User, authenticate the User or connect the User with the Account or carry out other activities including marketing, research, analysis, research, product development or other purposes as specified in the cooperation between Vilo Gelato and Third Parties. However, the Third Party is obliged not to disclose or use such User's Personal Information for purposes other than those agreed with Vilo Gelato;

4. For the purposes as stated in the applicable government policies, regulations or laws and regulations (if instructed, requested, required or permitted by the competent government);

5. For the purposes specified in the applicable laws and regulations (including but not limited to responding to questions related to regulations, investigations or guidelines, or complying with the requirements or conditions of filing and reporting under the law) and if such is required or authorized by the applicable laws and regulations;

6. For the purposes of legal proceedings in any form between the User and Vilo Gelato, or between the User and other parties, in connection with, or related to the Service;

7. For the purposes of a merger transaction, sale of corporate assets, consolidation or restructuring, financing or acquisition of all or part of the business of Vilo Gelato or its affiliates by or to another company (even if such transaction is subsequently discontinued); and/or

8. For any other purposes that we will notify the User of at the time of obtaining the User's consent.

In situations related to the User's health or the public interest, Vilo Gelato may share Personal Information with the authorized government and/or other institutions that may be appointed by the authorized government or have cooperation with Vilo Gelato, for the purpose of contact tracing, supporting government initiatives, policies or programs, public health and other purposes as reasonably necessary.

For the avoidance of doubt, Vilo Gelato will not sell or use Personal Information from Users for commercial purposes other than those mentioned above.

International Transfer of Personal Information

Subject to applicable privacy laws, the User's Personal Information may be transferred, stored, or processed outside of the User's country for one or more Purposes of Use. The User agrees and grants permission to Vilo Gelato to transfer Personal Information outside of the User's country to a Third Party.

When Vilo Gelato transfers the User's Personal Information outside of the User's country, Vilo Gelato will be subject to legal and regulatory obligations related to the User's Personal Information and place appropriate safeguards in place to ensure an adequate level of protection for the Personal Information. Vilo Gelato will also ensure that recipients in the relevant countries are obliged to protect the User's Personal Information with a standard of protection comparable to the protection under applicable privacy laws.

Security of Personal Information

The confidentiality and security of Personal Information from Users is of utmost importance to Vilo Gelato. Vilo Gelato protects User information using technical, physical, and administrative security measures to reduce the risk of loss, misuse, unauthorized access, disclosure, or modification of Personal Information, including:

1. When a User transmits highly sensitive information (such as a credit card number) through the Vilo Gelato Application, Vilo Gelato encrypts the transmission of that information following the recommendations of the Secure Sockets Layer (SSL) protocol.

2. Vilo Gelato reviews its information collection, storage, and processing practices, including physical security measures to avoid unauthorized access to Vilo Gelato's systems.

3. Vilo Gelato restricts access to Personal Information to Vilo Gelato employees, contractors, and agents who need Personal Information to process it. Anyone with this procedure is subject to a duty of confidentiality and may be subject to sanctions or dismissal if they fail to comply with this obligation.

Although Vilo Gelato has used security technologies and processes to help safeguard the User's Personal Information, no method of transmission over the internet or method of electronic storage is 100% secure for the User nor warrants that such Personal Information will not be intercepted, accessed, disclosed, altered or destroyed by unauthorized third parties, due to factors beyond Vilo Gelato's control; therefore, Vilo Gelato cannot guarantee its absolute safety. The User is responsible for maintaining the confidentiality of the User's Account details, including the User's password and shall always maintain and be responsible for the security of the device used by the User.

Storage and Deletion of Personal Information

The User understands and acknowledges the following:

1. Personal Information from Users collected may be stored, transferred, or processed by Third Party service providers. Vilo Gelato will use all reasonable efforts to ensure that all such Third Party service providers provide a level of protection comparable to Vilo Gelato's commitments under this Privacy Policy.

2. Vilo Gelato retains the User's Personal Information for the period necessary to fulfill the Purpose of Use, or any other purpose outlined in this Privacy Policy or as permitted by applicable laws and regulations unless a longer retention period is required or permitted by law. Once the User's Personal Information is no longer necessary for the Services, the Purpose of Use, or any other purpose, or Vilo Gelato no longer has a legal or business purpose for retaining the Personal Information, Vilo Gelato takes steps to delete, destroy, anonymize or prevent access to or use of such Personal Information for any purpose other than compliance with this Privacy Policy, or for safety purposes, security, fraud prevention and detection, in accordance with applicable legal requirements.

3. The User understands that some Personal Information may be stored by other parties including government institutions in certain ways. In the event that Vilo Gelato shares Personal Information with authorized government institutions and/or other institutions that may be appointed by the authorized government or have cooperation with Vilo Gelato, the User agrees and acknowledges that the storage of Personal Information by the relevant institution will follow the data retention policies of each such institution.

Users can delete their personal data anytime and anywhere, such as name, email address, and activity history, by visiting the "Delete Account" feature on the application or website accessed.

The User shall understand and acknowledge that after the deletion of Personal Information and account, the User will not be able to use the Application and services. The deletion of Personal Information and accounts by the User may lead to the termination of the User's account or contractual relationship with Vilo Gelato, with all rights and obligations arising from remaining fully reserved by law.

Managing and Updating Personal Information

Subject to the applicable laws and regulations, the User can access and/or update the Personal Information in Vilo Gelato's possession and control by visiting the "Delete Account" feature on the application or website accessed.

Vilo Gelato has the right to refuse the User's request to access, or to correct, part or all of the Personal Information that Vilo Gelato has or controls if permitted or necessary under applicable laws. This includes circumstances where the Personal Information may contain references to others or where a request for access or a request for correction is for reasons that Vilo Gelato considers irrelevant, unserious or difficult.

Links to Third-Party Sites or Platforms

The Service may contain links to other third-party sites or platforms. If the User clicks on a third-party link, the User will be redirected to that site or platform. Please note that this external site or platform is not operated by Vilo Gelato. Therefore, Vilo Gelato strongly advises Users to review the privacy policies of such sites or platforms. Vilo Gelato has no control over and is not responsible for the content, privacy policies, or practices of any third-party sites, platforms or services.

Children's Privacy

Vilo Gelato does not intend for the website or the App's online Services to be used by anyone under the age of any applicable law and regulation, except under parental or guardian supervision. If the User is a parent or guardian and the User becomes aware that the User's child has provided Personal Information to Vilo Gelato, please contact Vilo Gelato so that Vilo Gelato can be able to take the necessary action.

Cookies

"Cookies" are files with small amounts of data that are typically used as anonymous unique identifiers. It is sent to the User's browser from the website that the User visits and is stored in the internal memory of the User's device.

When Users use the Application and Services, certain information may be collected automatically by using Cookies. In addition, the Application may use Third Party code and libraries that use Cookies to collect information and improve the Service. Users can disable Cookies by clearing the cache of the User Application. If the User disables Vilo Gelato Cookies, the User may not be able to use some parts of the Vilo Gelato Service.

How to contact Vilo Gelato

If you have any questions regarding this Privacy Policy or if you would like to gain access to your Personal Information, please contact [email protected]

Terms & Conditions

1. AGREEMENT TO TERMS

   These terms and conditions govern your use of our website.

   This agreement between you and PT Vilo Kreasi Rasa (the "Company", "Vilo", "we", "us", or "our") governs your use of our website and any related media. By using our website, you agree to these terms and conditions.

   Vilo may change these terms and conditions from time to time. We will notify you of any changes by updating the "Last updated" date. You should review the terms and conditions each time you use our website. Your continued use of our website after changes are made means you agree to the new terms and conditions.

   Our website is not intended for use in any jurisdiction where it would be illegal or subject us to registration requirements. If you access our website from outside of Indonesia, you are responsible for complying with local laws.

   Users/Customers under 18 are not allowed to use our website. We may require age verification to ensure compliance. Few of our special product contains alcohol. Additionally, customers are responsible for maintaining the confidentiality of their account information and notifying us immediately if they suspect unauthorized access. By agreeing to these terms, customers acknowledge their understanding of the age restrictions, alcohol product information, and their responsibility for responsible consumption.

2. INTELLECTUAL PROPERTY RIGHTS

   Vilo own the website and its content. Unless stated otherwise, Vilo own the website and everything on it, including the code, databases, design, audio, video, text, photos, and graphics. We also own the trademarks, service marks, and logos on the website. These things are protected by copyright and trademark laws. User can only use the website and its content for your personal, non-commercial use. User can't copy, reproduce, or sell any part of the website or its content without our permission.

3. USER REPRESENTATIONS

   By using the Site, you represent and warrant that:

   1. all registration information you submit will be true, accurate, current, and complete;
   2. you will maintain the accuracy of such information and promptly update such registration information as necessary;
   3. you have the legal capacity and you agree to comply with these Terms of Use;
   4. you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Site;
   5. you will not access the Site through automated or non-human means, whether through a bot, script or otherwise;
   6. you will not use the Site for any illegal or unauthorized purpose; and
   7. your use of the Site will not violate any applicable law or regulation.

   If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).

4. USER REGISTRATION

   User may be required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

5. PRODUCTS

   Vilo try to show you the correct information about our products, but we can't guarantee that it's always perfect. We do our best to show you the colours, features, specifications, and ingredients of our products accurately. However, we can't guarantee that this information is always correct, complete, reliable, or up-to-date. Your screen might not show the colours and details exactly as they are. All products are available while supplies last, and we can stop selling any product at any time.

6. PURCHASES AND PAYMENT

   Vilo accepts Visa, Mastercard, and e-wallets for payments.

   User must provide accurate information for their purchases. You should update your information if it changes. We will add sales tax to your purchases if necessary. We can change prices at any time.

   User agree to pay the price of their purchases and any shipping fees. We will charge your chosen payment method when you place your order. We can correct any mistakes in pricing, even if we've already charged you.

   Vilo can refuse any order placed on our website. We can limit the number of items you can buy per person, household, or order. We can also limit or prohibit orders that we think are placed by dealers or resellers.

7. RETURN POLICY

   All sales are final and a refund will be applied in certain cases where the damage is caused on the Vilo or the Logistic side of operations.

8. PROHIBITED ACTIVITIES

   User may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.

   As a user of the Site, you agree not to:

   1. Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
   2. Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
   3. Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Site and/or the Content contained therein.
   4. Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site.
   5. Use any information obtained from the Site in order to harass, abuse, or harm another person.
   6. Make improper use of our support services or submit false reports of abuse or misconduct.
   7. Use the Site in a manner inconsistent with any applicable laws or regulations.
   8. Engage in unauthorized framing of or linking to the Site.
   9. Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party's uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site.
   10. Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
   11. Delete the copyright or other proprietary rights notice from any Content.
   12. Attempt to impersonate another user or person or use the username of another user.
   13. Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.
   14. Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Site to you.
   15. Attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the Site.
   16. Copy or adapt the Site's software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
   17. Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.
   18. Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Site, or using or launching any unauthorized script or other software.
   19. Use a buying agent or purchasing agent to make purchases on the Site.
   20. Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
   21. Use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating endeavor or commercial enterprise.

9. CONTRIBUTION LICENSE

   User agree that Vilo may access, store, process, and use any information and personal data that you provide following the terms of the Privacy Policy and your choices (including settings). By submitting suggestions or other feedback regarding the Site, you agree that we can use and share such feedback for any purpose without compensation to you.

   Vilo do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Site. You are solely responsible for your Contributions to the Site and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.

10. GUIDELINES FOR REVIEWS

    If you leave a review, please follow these rules:

    1. You should have personal experience with the person or thing you're reviewing.
    2. Your reviews should not be offensive, racist, hateful, or discriminatory.
    3. Your reviews should not mention illegal activity.
    4. You should not post negative reviews if you work for a competitor.
    5. You should not make statements about the legality of something.
    6. You can't post false or misleading information.
    7. You can't organize a campaign to get people to post reviews.

    Vilo can decide whether to accept, reject, or remove reviews. We don't have to check reviews or delete them, even if someone thinks they're bad or wrong. Reviews don't represent our opinions or the opinions of our partners. We're not responsible for any reviews or for any problems that might happen because of a review.

    By posting a review, you give us permission to use it. When you post a review, you give us permission to use it in any way we want, including copying, modifying, translating, transmitting, displaying, performing, or distributing it.

11. SUBMISSIONS

    Any information you give us becomes our property. If you give us any questions, comments, suggestions, ideas, feedback, or other information about our website or services, it becomes our property. We own all rights to this information, and we can use it for any purpose, commercial or otherwise, without giving you anything in return. You agree that we won't be responsible for any infringement or misappropriation of your rights related to this information.

12. SITE MANAGEMENT

    Vilo can monitor and take action on our website. The monitoring of our website for people who violate our terms and conditions. We can take legal action against people who violate the law or our terms and conditions, including reporting them to the police. We can refuse access to or remove any of your content if we think it's necessary. We can remove any files or content that are too big or cause problems for our systems. We can manage our website in any way we think is necessary to protect our rights and property and to keep our website and services running smoothly.

13. PRIVACY POLICY

    User submission of personal information through the store is governed by our Privacy Policy. Please see our Privacy Policy.

14. TERM AND TERMINATION

    Vilo can stop you from using our website at any time. These terms and conditions continue to apply as long as you use our website. We can stop you from using our website or services, including by blocking your IP address, for any reason, even if you're not breaking any rules. We can delete your account and any content you posted at any time without warning.

    If we terminate your account, you can't create a new one. If we stop you from using our website, you can't create a new account under your name or someone else's name. We can also take legal action against you, including civil, criminal, or injunctive relief.

15. MODIFICATIONS AND INTERRUPTIONS

    Vilo can change, update, or remove anything on our website at any time without telling you. We don't have to keep the information on our website up-to-date. We can also stop offering some or all of our services without notice. We won't be responsible if you can't use our website or services due to changes or interruptions.

    Vilo can't guarantee that our website and services will always be available. There might be technical problems or maintenance that cause interruptions. We can change, update, or stop our website or services at any time without prior information or notice. We won't be responsible for any problems caused by you not being able to use our website or services. We're not obligated to keep our website or services running or to provide updates or fixes.

16. GOVERNING LAW

    These terms shall be governed by and defined following the laws of the Republic of Indonesia. Vilo Gelato and you irrevocably consent that the courts of the Republic of Indonesia shall have exclusive jurisdiction to resolve any dispute that may arise in connection with these terms.

17. DISPUTE RESOLUTION

    Before resorting to formal legal proceedings, we will endeavour to resolve any disputes informally through negotiation. However, if a resolution cannot be reached, the parties agree to submit any unresolved disputes to binding arbitration in accordance with the rules of the Indonesian National Arbitration Board (BANI). The arbitration will be conducted in Jakarta, Indonesia. The decision of the arbitrator shall be final and binding upon both Parties.

18. CORRECTIONS

    There may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to the Marketplace Offerings, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.

19. DISCLAIMER

    THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE'S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THIS SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, (5) ANY BUGS, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

20. LIMITATIONS OF LIABILITY

    Vilo are not responsible for any damages caused by using our website. We or our employees are not responsible for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages caused by using our website, even if we knew it was possible.

21. INDEMNIFICATION

    User agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of:

    1. use of the Site;
    2. breach of these Terms of Use;
    3. any breach of your representations and warranties set forth in these Terms of Use;
    4. your violation of the rights of a third party, including but not limited to intellectual property rights; or
    5. any overt harmful act toward any other user of the Site with whom you connected via the Site. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defence of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

22. USER DATA

    Vilo will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

23. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

    Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email, and on the Site, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction that require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

24. MISCELLANEOUS

    These terms and any other rules we post govern your use of our website. They are the complete agreement between you and us. If we don't enforce a right, it doesn't mean we give it up. These terms are as strong as the law allows. We can transfer our rights and responsibilities to others. We won't be responsible for problems caused by things outside our control. If any part of these terms is illegal, it's removed, but the rest still applies. We're not partners, employees, or agents. These terms are interpreted as written, even if we wrote them. You agree to these terms, even though they're electronic and not signed.

25. CONTACT US

    To resolve a complaint regarding the Site or to receive further information regarding the use of the Site, please contact us at:

    PT VILO KREASI RASA (VILO GELATO)
    Jakarta
    Indonesia
    Email: [email protected]